Below FAQ are some common concerns of our clients before purchasing the commodity.
If you have other questions, please just send it to support@holdlamp.com.
- All
- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Certainly!Please contact us about that and then provide your order number, we will help you solve the problem and send a new accessory if needed.
Of course. We have warehouses in US East, US West, Germany, UK and so on.
To save your time and reach our support quickly, please follow below steps:
-
Create a staff account for us (with Themes permission and Settings permission) https://holdlamp.com/policies/refund-policy
-
Capture screenshot or video for the issue you get.
-
Specify which template and version you are using.
-
Describe clearly how to reproduce the issue.
-
Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@holdlamp.com
Yes, please send the products you need and the quantity to the store email.
All the products you buy from us will have a 30-day money back guarantee and 12-month repair warranty.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
